Reviews of TOHFAY.COM - Karachi

I had a wonderful experience recently with tohfay.com. I ordered 3 Mangoes gift basket to my relative in Islamabad and Karachi. They were delivered promptly. Unfortunately, one of the packages delivered had some rotten mangoes (about 25%). Rest of the packages delivered had no issues (yum). I filed a complaint and they promptly replied. Next thing, I found out that a replacement package was delivered in no time. I am not sure how many companies have a great customer service like this. I am a fan for life.

Tohfay.com is a fraud company,. They charged us the money and after that started asking for our passport copy . When we declined , they refused to deliver the gifts . We have lost our money. Never use this company .

Absolutely awful and unprofessional! I have used them a total of three times and each time I have had problems. Items don't arrive on time, they were very very widely from the items advertised, and their delivery service to certain cities is absolutely atrocious. I sent gift packages for my in-laws in Kashmir who were called THREE DAYS before the date specific delivery I had paid extra for, thus ruining the surprise, and then they were asked to meet the delivery man in another City two hours away because it was too far for him to come!!! Why advertise that you deliver to that city in Pakistan?!

Customer service was great until I complained at which point (on all 3 occassions) they would read whatsapp messages and ignore you, not reply to calls or emails, and this last time members of their team would get mouthy and rude if you left comments on their Facebook page. The first two times I ended up having to involve a friend in Karachi to get anywhere in contact attempts.

Never never NEVER again will I use such a troublesome, third rate, joke of a company! Id give zero stars if I could. Avoid them if you don't like headaches!!

Deceptive, products does not match their online descriptions. A typical deceptive online selling scams who are interested in earning short term gains from people rather then jnvesting on customer service. Beware stay away

They're making fools, took the money and never delivered at the provided address. Avoid using Tohfay.com at all cost, or you may risk losing your hard earned money too.

In my experience, first they keep on delaying the order process, I reminded them as many times as I can think of. And later they started making lame excuses.

Payment was made from USA in advance and was supposed to be delivered at Pakistan that never happened.

They deserve a place in hell. Fraud business. Stay away from them.

If you need more detail, you can contact me.

I placed an order from NY to deliver flowers and cupcakes by kitchen cuisine to a friend in Islamabad! I was so annoyed and disappointed to hear that they charged the money for cupcakes by kitchen cuisine and delivered some lame local pastries instead. How unprofessional!! So annoyed and disappointed to know that you guys don't miss any opportunity to break someone's trust by fraud! Shame on you! Wouldn't recommend tohfay.com to anyone!!!

Worst experience of my life to order with Tohfay. Worst business and crazy staff....... They ruined my mother's day!!!!!!! the gift that was supposed to be sent to my mother was sent to some body else. no one at the customer service knew where it went. what a shame!!!!!! they're just eating up money and nothing else...... I hope their business shuts down forever!!! Ameen.