Job vacancy Customer Service Representative - English Speaking


Announced
04 July, 2024
Job Type
Employee
Job Status
Full Time
Job Title

Customer Service Representative - English Speaking

Job Location
Job Presentation
UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities: 
  • Manage/handle the outgoing/incoming calls professionally
  • Identify and assesses customer’s need to achieve satisfaction
  • Giving follow up calls to the customers at a specified date and time
  • Stay up-to-date on product and service knowledge
  • Follow communication procedures, guidelines, and policies
  • Managing a large number of outbound/inbound calls
  • Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
  • Excellent written and verbal communication skills, particularly in English
  • Strong problem-solving and troubleshooting abilities
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Comfortable with technology and ability to quickly learn new systems
  • Ability to adapt to changing situations and priorities
 Shift Time:
Shift 1: Mon- Sat (onsite)
Shift 2: Mon- Sat (onsite)
Shifts are aligned with UK timing
Location:
DHA 1, Sector F, Rawalpindi
Salary:
Market Competitive
Salary
50000 - 70000 (PKR)
Valid Till
24 Sep, 2024 (68 days left)

JOB BY
Jobee.pk
3rd floor suite 1, Plaza, 7-E Egerton Rd, Garhi Shahu, Lahore, Punjab 54000, Lahore
  031-111-56233
  +92 42 36300087

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WORK AT
Translation Empire PK

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