Job vacancy Retention Specialist

Eminent4U Private Limited is hiring a Retention Specialist now!

Location: Shahrah-e-Faisal, Karachi

About the Role: As a Customer Retention Specialist, your mission is to engage with customers at the brink of canceling their policies or considering renewal Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions 

Responsibilities:

• Engage with customers over the phone to resolve issues and address concerns
• Identify and capitalize on upsell opportunities
• Use proactive retention techniques to turn cancellations into opportunities
• Educate customers on our products, services, and USPs
• Build lasting relationships to encourage loyalty and repeat business
• Conduct negotiations that are fair to both the customer and the company
• Promptly address customer queries and complaints
• Work closely with our UK team, sharing updates on customer interactions 

We're Looking For Someone With:

• Exceptional communication and active listening skills
• The ability to multitask and work as part of a team
• Flexibility and a positive, can-do attitude
• Experience in managing KPIs
• A detail-oriented approach and a commitment to knowledge retention

Why Join Eminent4U?

Salary up to PKR 80, plus benefits-

• Enjoy a healthy work-life balance with daytime shifts: 1:00 9:30 PST, Monday to Friday, and alternate weekends off
• Thrive in a dynamic, inclusive environment that values professional growth 
• Join Eminent4U Private Limited and contribute to shaping the future of customer retention