Job vacancy Customer Support Executive - Domestic

JOB BY
Jobee.pk
3rd floor suite 1, Plaza, 7-E Egerton Rd, Garhi Shahu, Lahore, Punjab 54000, Lahore
  031-111-56233
  +92 42 36300087

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WORK AT
ibex.
Job Type
Employee
Job Status
Full Time
Announced
05 May, 2021
Job Title

Customer Support Executive - Domestic

Job Location
Job Presentation

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

  • Handling chats/emails/calls /queries/requests
  • Complaint Management & Solving Customer grievances
  • Applying process/product knowledge

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 21,

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

  • Intermediate or above
  • Age limit:
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund & Overtime provided
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Conveyance (females only)
  • Internal Job Opening in different departments
Valid Till
1 Aug, 2021 (74 days left)

How to Apply?

Please apply for this job on Jobee.pk website:

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