About the product
It is targeted to overcome challenges in telecommunication enterprise where critical network states are not reported to technicians/engineers in real time resulting in severe and prolong network outages. With this notification solution, operation’s staff will have quick and better understanding of initial situation that will minimize the impact of network outages by timely actions. Also Staff duty compliance can be improved dramatically with the implementation of call based notification solution. Escalation can be triggered by a variety of parameters such as worsening of the fault condition from given threshold or after a specific time has elapsed. It works on a pre-defined escalation template defining communication hierarchy and the level up to which the issue can be escalated.
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