Job vacancy Customer Sales Representative

Fathom Technologies is looking for a resource having strong communication skills and fluency in spoken English for our USA based project.
Candidates having packaging experience will be preferred.

Brief Job description are as follows:

• Managing incoming calls, chats and emails.
• Generating sales inquiries through incoming calls, custom quote request forms, chats and emails.
• Making sure every inquiry is catered properly; working in supervision of sales manager and project manager to convert these inquiries into sales.
• Assessing customer’s needs and coordinating with estimation team to make sure customer receives price quotation in time.
• Periodic follow-ups to convert inquiries into sales.
• Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities.
• Keep records of customer inquiries, interactions, special requests, artwork and other files.
• Coordinating with design team to make artwork changes requested by customer.
• Coordinating with shipping team to make sure customer receives his/her job on time.

NOTE:
Job timing is 7 Pm to 4 Am with Saturday and Sunday off.
Candidates must have fluency in spoken and writing English.
Mentioned salary is exclusive of sales commissions.
Candidates must have minimum 1 year of international call center experience